Let me make it clear about Credit, loan and finance complaints

The Australian Financial Complaints Authority (AFCA) can think about a issue you have got in regards to a credit, finance or loan product you have together with your monetary company.

This site describes the sorts of complaints AFCA can think about about credit, loans and finance services and products, and how to proceed next if you would like make a problem to us.

There are several things we cannot consider; as an example – if your problem involves the amount of an overdrawn charge or interest enhance. Nevertheless, we possibly may have the ability to think about an issue about a cost or charge if it’s been improperly determined or placed on your account. Additionally, there are some exclusions that are specific relate to credit complaints. Read more